Returns and Exchanges
Returns & Exchanges
Free Returns & Free Exchanges
If you change your mind, or want to swap a gift for a different style or color, reach out to email@example.com within 30 days of purchase so we can organize your return for a refund or exchange (and we’ll cover the return shipping).
All items must be returned in original condition and in the original Rohmb packaging. Take care when opening your package, so you can return it in original condition should you need to.
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, let us know at firstname.lastname@example.org within 30 days so we can organize your return for a full refund or exchange (and we’ll cover the return shipping, of course).
Remember, all our products come with a 3 year warranty, so if something goes wrong down the track, be sure to let our support team know via email@example.com
If you made an error when purchasing online, and it’s still within 48 hours of placing your order, contact our support team right away and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.